Returns & Refunds policy
1. introduction
DesignHF strives to offer its customers a high-quality shopping experience. This includes a fair and transparent refunds policy.
2. principles
Our refunds policy is based on the following principles:
Customer satisfaction: We want our customers to be satisfied with their purchases.
Fairness: Our refund policy should be fair for customers and companies.
Transparency: We want our customers to clearly understand the refund policy.
3. refund periods
Digital products:
No refunds: as our products are digital goods, returns or refunds are not possible after purchase. This is because digital products can be downloaded and used immediately after purchase.
Exception: If the customer has not received an email with the access data to their purchased products after purchase, they can contact us within 14 days of purchase. We will do our best to resolve the problem. If this is not possible, we will offer the customer an alternative solution.
4. exceptions to the refund
The following products are excluded from refund:
Digital products that have already been downloaded or used
Custom-made products
5. contact us
If you have any questions about the refund policy, please contact us at the following e-mail address
team@designhf.ch
6. final provisions
This refund policy applies to all purchases made in the DesignHF online store. DesignHF reserves the right to change this policy at any time.
7. imprint
DesignHF
team@designhf.ch
halil.alija@designhf.ch
+41 79 569 00 09
franco.fahrni@designhf.ch
+41 79 611 22 55
